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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Dean McBride

April 3, 2026

5  out of  5
rating by Dean McBride
"DOS MIEMBROS DEL EQUIPO HABLAN ESPAÑOL FLUIDO Y ESTARÁN ENCANTADOS DE AYUDAR A CUALQUIER CLIENTE QUE PREFIERA O NECESITE ASISTENCIA EN ESPAÑOL. Matt is an outstanding agent, caring, kind, attentive, and honest. He will always do everything in his power to help customers get the most affordable and high-quality policies possible. He also has a great team that will go out of their way to ensure clients have the best experience possible. TWO TEAM MEMBERS SPEAK FLUENT SPANISH AND WILL GLADLY HELP ANY AND ALL CUSTOMERS WHO PREFER OR NEED ASSISTANCE IN SPANISH. I share a car insurance policy with my dad and we have been very pleased from the day we made the switch. I couldn't recommend Matt more, he is the gold standard. Matt es un agente excepcional, atento, amable, considerado y honesto. Siempre hará todo lo posible para ayudar a los clientes a obtener las pólizas más asequibles y de mejor calidad. Además, tiene un gran equipo que se esfuerza por asegurarse de que los clientes tengan la mejor experiencia posible. DOS MIEMBROS DEL EQUIPO HABLAN ESPAÑOL FLUIDAMENTE Y CON GUSTO AYUDARÁN A CUALQUIER CLIENTE QUE PREFIERA O NECESITE ASISTENCIA EN ESPAÑOL. Comparto una póliza de seguro de automóvil con mi papá y hemos estado muy satisfechos desde el día en que hicimos el cambio. No podría recomendar más a Matt, él es el estándar de oro."
We responded:
"Thank you so much for your kind words and thoughtful review! I’m truly honored to be considered the gold standard, and it means a lot to know that our team’s dedication to providing caring, honest, and attentive service is making a difference. We’re proud to offer support in both English and Spanish to ensure every client feels comfortable and well taken care of. It’s been a pleasure helping your family with their auto & home insurance needs, and we look forward to continuing to serve you both for years to come. Thanks again for your recommendation! Supporting the Landisville, Mount Joy and surrounding Lancaster County Communities is our passion! ¡Muchas gracias por tus amables palabras y tu reflexiva reseña! Me siento realmente honrado de ser considerado el estándar de oro, y significa mucho saber que la dedicación de nuestro equipo para brindar un servicio atento, honesto y cuidadoso está marcando la diferencia. Estamos orgullosos de ofrecer apoyo tanto en inglés como en español para asegurar que cada cliente se sienta cómodo y bien atendido. Ha sido un placer ayudar a tu familia con sus necesidades de seguro de auto y hogar, y esperamos continuar sirviéndoles a ambos durante muchos años. ¡Gracias nuevamente por tu recomendación! ¡Apoyar a las comunidades de Landisville, Mount Joy y el condado de Lancaster y sus alrededores es nuestra pasión! Matt @ Your Neighbor Matt Jacob State Farm!"
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DAVID FRANTZ

March 20, 2026

5  out of  5
rating by DAVID FRANTZ
"I never had an insurance agent get back to me after hours and i could not believe it when Matt called me. Very impressed with this as he exceeded my expectations. He also got back to me in an email well before I expected him to. 5 STAR SERVICE ALL THE WAY !!"
We responded:
"Thank you so much for your amazing feedback! I’m thrilled to hear that I was able to go above and beyond to exceed your expectations—getting back to you after hours and ahead of schedule is exactly the kind of service I strive to provide. Your 5-star review means the world to me and motivates me to keep delivering exceptional service. I truly appreciate you choosing me and look forward to continuing to support you and the Landisville, Mount Joy and Lancaster Communities! 🚀🌟"
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Mckayla Baker

March 13, 2026

5  out of  5
rating by Mckayla Baker
"Matt Jacob is a fantastic agent. I have only ever had great experiences when it comes to my insurance needs and working with Matt and his team to make sure I’m protected on the road. Matt is reliable, responsible, and truly a vital asset to getting you the proper coverage to make sure you are protected too. I won’t hesitate to recommend Matt’s agency to friends and family in need of a local agent."
We responded:
"So kind of you Mckayla! Thank you for allowing us to help you with your auto insurance needs! We love serving the Landisville, Mount Joy and Lancaster communities!"
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Andrea Byers

March 11, 2026

5  out of  5
rating by Andrea Byers
"Matt has been very helpful with all the changes I have need to my policy lately, from adding teens, starting new car policies, to adding renters insurance policies. He’s done amazing answering all my questions I have had. He’s prompt in his responses and makes the whole process easy. Thank you for all you do Matt!"
We responded:
"Thank you so much for your thoughtful words! I’m thrilled to hear that I could help make the process smooth and easy for you, especially with all the changes you've had lately. It’s always my goal to be prompt and clear so you feel confident and supported every step of the way. Your trust means a lot to me, and I’m here anytime you need anything else. Thanks again for choosing me as your State Farm agent!"
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Kevin Alfieri

March 3, 2026

5  out of  5
rating by Kevin Alfieri
"Matt Jacob has been awesome with transitioning our renters insurance to now homeowners insurance! We also have had auto as well for many years. We recommend Matt at State Farm for all your needs! Super personable."
We responded:
"Thank you so much for your kind words and continued trust! It’s been a pleasure helping you transition from renters to homeowners insurance and supporting your auto coverage over the years. Your recommendation means a lot to me and the team. We’re always here to make sure you have the best coverage and service possible. Don’t hesitate to reach out anytime! We love being a part of the Landisville, Mount Joy, Lancaster Communities! "
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Felix Encarnacion

February 26, 2026

5  out of  5
rating by Felix Encarnacion
"Buen servicio el que brinda"
We responded:
"¡Gracias, Felix! Fue un placer ayudarte con tu seguro de auto. Estamos aquí para ayudar a las comunidades de Landisville, Mount Joy y Lancaster."
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Ximena Catepillan

February 24, 2026

5  out of  5
rating by Ximena Catepillan
"Excellent service!"
We responded:
"Thank you Ximena! We are so happy to help you with your Condo and Auto! It is a pleasure serving you!"
Profile photo of Nathalie Biermanns

Nathalie Biermanns

February 24, 2026

5  out of  5
rating by Nathalie Biermanns
"Thank you Matt for putting a package together that works out our family. Very honest and reliable."
We responded:
"You are very welcome Nathalie! It was a pleasure working with you. Thank you so much for the opportunity to help your family."
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Jannell Squires

February 16, 2026

5  out of  5
rating by Jannell Squires
"Matt was very helpful in explaining everything to me. Thank you so much for all your help."
We responded:
"So kind of you Jannell! Thank you it was a pleasure helping you with your auto insurance needs! We look forward to seeing you again soon!"
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Theresa Gray McKinnell

December 24, 2025

5  out of  5
rating by Theresa Gray McKinnell
"Help with understanding issues & recommending better than I believed solutions!!"
We responded:
"Thank you, Theresa that is so kind of you. I am so happy that you I was able to help you with your life insurance and answer all of your questions while addressing your concerns!"
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Adam McBride

December 17, 2025

5  out of  5
rating by Adam McBride
"Changing insurance companies after many years can be daunting. But with rates skyrocketing I knew I needed a change. Matt took time to clearly explain each element of the policy and its implications on our policy. We felt very comfortable as he went to great lengths to make sure the policy fit our needs. We have a complicated policy with multiple drivers and vehicles and he was able to fit us a with a home and vehicle policy that was just right and that saved us a substantial sum of money. I would highly recommend Matt. He is dedicated and full of integrity. He worked with us on our time schedule and was able to get the policy in a tight time window, even working with us after hours. Great agent and a wonderful agency."
We responded:
"I truly appreciate you taking the time to leave such a thoughtful review! It was a pleasure working with you to navigate the complexities of your multi-driver policy. My goal is always to make sure my customers feel comfortable and fully covered, even if it means putting in some extra time after hours to get it right. Welcome to my agency, and please don’t hesitate to reach out if you need anything at all! I am grateful to be of service to help your family with their auto & home insurance needs!"
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Michael Schiel

December 5, 2025

5  out of  5
rating by Michael Schiel
"Matt has been amazing in helping me ensure that I have proper coverage for my Home Owners Insurance. His expertise in the field is evident and his friendliness and willingness to answer any questions has made the process smooth and painless."
We responded:
"Thank you Michael! It was a pleasure helping you with your homeowners. I appreciate your kind words and am so happy that we were able to make it easy for you. Welcome home to the Landisville area!"
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Steven Fitzkee

November 25, 2025

5  out of  5
rating by Steven Fitzkee
"I went to change my beneficiaries on my life insurance and Matt was very helpful. He changed my beneficiaries easily and he even helped me with my some tweaks to my auto insurance. He was very helpful, nice and very supportive. Thank you Matt."
We responded:
"Thank you so much for your kind words! I’m really glad I could help you with updating your beneficiaries and making those improvements to your auto insurance. It means a lot to me to know you had a positive experience. Thanks again for trusting me to assist you!"
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Mark Stoy

November 24, 2025

5  out of  5
rating by Mark Stoy
"Awesome agent recommend him to everyone"
We responded:
"Thank you Mark! We enjoy helping you and Lori with your Auto, Home, and Life insurance needs! Happy Thanksgiving!"
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JD Lytle

September 29, 2025

5  out of  5
rating by JD Lytle
"I had to change insurance info after purchasing a new vehicle and was treated with great respect and prompt service by Bryan Joseph Schlager"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that Bryan provided you with respectful and prompt service during your vehicle insurance update. It’s our goal to make the process smooth and hassle-free for you. If you ever need anything else, don’t hesitate to reach out! Safe driving!"
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Parker Jones

September 17, 2025

5  out of  5
rating by Parker Jones
"Matt and his team walked us through the entire process of putting us back together after getting rear ended on the Schuylkill Expressway in mid July. They kept us informed from the initial filing of claim through the damage estimate and then to receipt of proceeds ( vehicle was totaled). Great job !"
We responded:
"Thank you so much for your kind words! I'm very happy the team could support you throughout the entire process and help make a difficult situation a little easier. It's great to hear that you felt informed and well taken care of from start to finish. If you ever need assistance in the future, please don't hesitate to reach out. Wishing you all the best!"
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Donna Schoenberger

September 15, 2025

5  out of  5
rating by Donna Schoenberger
"Mart Jacob and his staff were true professionals in assisting me through the whole process due to my car accident. I would recommend them to everyone in need of insurance. Thank you Matt."
We responded:
"Thank you for your wonderful feedback! I am glad to hear that the Matt Jacob team provided you with professional and supportive service during such a challenging time. Your recommendation means a lot to us. We look forward to helping you planning for the future too! "
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Michael Hare

September 15, 2025

5  out of  5
rating by Michael Hare
"Our agent retired, we were assigned to Matt and could not be more pleased! Looking forward to many years of service!"
We responded:
"Thank you so much for your kind words! We’re thrilled to have you and provide excellent service! We look forward to supporting you with your life, property, and vehicle insurance needs for many years to come! If you ever have any questions or need assistance, don’t hesitate to reach out."
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Matt Shenk

September 3, 2025

5  out of  5
rating by Matt Shenk
"Great experience with Matt Jacob and the State Farm team. Friendly and professional customer service that is always reliable, and excellent reliable insurance across many platforms."
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with Matt Jacob and the State Farm team. Providing friendly, professional, and reliable service across all insurance platforms is our top priority. We truly appreciate your trust in us for your life, property, vehicle, and commercial insurance needs. Please don’t hesitate to reach out if there’s anything else we can assist you with!"
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Alex Tran

July 25, 2025

5  out of  5
rating by Alex Tran
"I give Matt Jacob not 5, but 6 stars for exceptional customer service with professionalism and a personal touch. Thanks Matt!"
We responded:
"Thank you Alex! It is a pleasure helping your family with the Auto and Home insurance. We love being part of the Landisville and surrounding communities!"
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Tina Stitzel

July 7, 2025

5  out of  5
rating by Tina Stitzel
"Matt's focus is on his customers and their needs! He will be a great asset to the Landisville community!! Welcome back Matt!!!"
We responded:
"Thank you Tina! We love helping your family with their auto and home insurance needs. It is great to be part of the Landisville and Mount Joy communities!"
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Ryan Bowman

July 6, 2025

5  out of  5
rating by Ryan Bowman
"Matt is extremely knowledgeable and cares about his clients. I definitely recommend working with him."
We responded:
"Thank you for your kind words Ryan! It is a pleasure serving your family and the Ephrata community for their insurance needs!"
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Bryan Schlager

July 3, 2025

5  out of  5
rating by Bryan Schlager
"Great guy! Great Team! Experienced Agent. Give him a call!"
We responded:
"Thank you Bryan! It is great helping you with your auto and renters insurance! It is our pleasure serving the Mountville community. "